Frequently Asked Questions
View answers to our most frequently asked questions below.
PEKO differs from the traditional Contract Manufacturing and Product Development companies in four ways. Our extensive vertical integration allows us to manufacture critical to function components and most of the mechanical parts and subsystems on-site at PEKO. Secondly, our uniquely experienced project management team is tailored to high volume production requirements or traditional “one-of-a-kind systems”. Thirdly, our product development team includes mechanical and electrical engineering and design capabilities. Lastly, we have incorporated a robust method of providing quality at the component level, the subsystem assembly and the final integration phases of the equipment build, avoiding costly and time-consuming debug time at startup and installation. This strategy provides our customers a comprehensive solution.
Our complex is comprised of 300,000 square feet of air conditioned space located in Rochester, N.Y.
Yes, PEKO has FTP capabilities for large file uploads such as BOMs, prints and models.
Aluminum, Stainless Steel, Carbon Steel, Bronze, brass, nickel alloys, titanium, sheet metal, sampling of plastics and chemicals.
The organization maintains policies and procedures to control the design of product in-accordance-with ISO 9001:2000 as well as several other FDA Design Guidance requirements dependent on contract specifics. The organization has developed an internal design standard based on best practices of world class providers commensurate with program needs and expectations inclusive of design inputs and outputs. A focused approach centered on critical parameter identification and control throughout the design process ensures robust solutions. Procedures are also maintained to control configuration management as applicable, the extent and control details are developed at the time of tender and tailored to program and customer needs.
PEKO has completed numerous development projects beginning with R&D and progressing through to commercialization and realization process. These products include; Breast X-ray CT system, semiconductor placement system, flexographic developer system, Vapor mitigation system, Optics Polishing System, 400 Kw Fuel Cell Enclosure. All of these projects included a development phase coupled with a product commercialization including regulatory review and certification.
Our engineering development capabilities focus heavily on the commercialization of a product or process. Peko does not have, nor desire to have, any products of our own allowing our customers to benefit from and protect all intellectual property produced at Peko. Our customers typically focus R/D resources on the core science while our engineering provides the execution side of the technology. In summary, our capabilities include solid electrical and mechanical design, software, pneumatic, hydraulic, software, manufacturing, life testing, and DOE, FMEA, FEA, regulatory, etc.
Yes, with our partner customers we provide engineering on a consistent basis.
Mechanical, Electrical, Software, Pneumatics, Temperature Control, Robotics, Motion Control, Reliability, Value Engineering
Our document control is handled through our main server (RAID5 protection) with each project having predetermined directory structure including permission assignments. Drawing format (borders, numbering, etc.) is dictated by our customer’s format. PEKO will produce all final drawings in the client format for delivery. Revision levels are tracked with form, fit, and function used as the driver to roll part numbers. Configuration control is handled through an ECR/ECN process with matrix deployment tags in some cases. Document security is controlled Microsoft Active Directory. There are two forms of server protection. 1) Redundancy - all critical servers are imaged to a secondary data center daily with multiple restore points. 2) Backup – all critical servers are backed up to a dedicated network repository daily with multiple restore points.
Peko provides ALL of our software packages in fully annotated form with ALL source code. Peko does not have any software products and regularly trains our customers to become the software experts for the application at hand.
Describe your experience designing and manufacturing products to meet global safety and regulatory requirements: CE, UL/CSA, FCC, etc.?
Yes, we have completed regulatory reviews for CE, ROHS, TUV, ITAR, UL, CSA, ETL, CDRH, FC1, NSF and others successfully. In most cases our designs pass review first time due to our early regulatory review process
Yes, we have designed for 50 Hz applications and have a 100 Kw diesel generator at PEKO to provide European power currently set for 400VAC 50 Hz. Other levels are easily achieved with this generator set.
We perform regular safety reviews of all of our systems and employ FMEA and FEA methods to insure safety concerns are addressed. We interface with several regulatory agencies (ETL, UL, TUV, etc.) during the design phase to alleviate barriers early in the program.
Does the client retain ownership of the design, documentation, and of the manufacturing rights of anything developed during any contracted work?
PEKO does not have its own products and there are no intentions of developing any. All IP remains the property of our customers with NDAs covering all our customer relationships. With Rochester being our only location, all work will remain under US patent protection. PEKO employees have been named on some patents as co-inventors per our client’s choice.
We have extensive metal machining and fabrication capabilities in house (over 90 CNCs).
Yes, we have in house stainless steel fabrication capabilities with over 20 years experience. Some stainless applications are used in high vacuum environments requiring clean room service or non-ferrous applications with final passivation requirements.
Full assembly and test capability with highly competent technicians. We consider this to be one of our core competencies. We are defining and executing to detailed acceptance criteria on a daily basis. These acceptance plans are mutually developed with our customers to define “good” early in the project providing clear goals to be met. We also track our qualified technicians through a competency matrix to ensure proper skill sets are achieved and maintained. We follow the “quality at the source” philosophy when it comes to testing. With our process based culture Peko designs in quality through testing and measurement in many areas of our operations. This capability has allowed Peko to maintain high quality with on time deliveries in all our customers.
Yes, we have a class 10,000 (ISO 6) cleanroom area with ability to achieve class 100 on demand
Yes, all electrical panel work is done in house to ISO compliance standards and testing including UL and IP620 standards. We have several ESD areas in use and maintained.
Yes, we have certified welders to various AWS standards (some ASME) with CWI capabilities.
Describe your customer training programs, do you provide in-house training, would you provide on site training if needed?
Peko maintains a full disclosure policy with our customers to provide information sharing at all levels. We provide in-house training, conduct service training sessions, provide instructional manuals, provide instructional videos, and conduct field training sessions at our customer site on an as need basis. Peko will construct a training program for your needs as/when outlined.
PEKO is currently shipping globally/daily direct to our client’s customers. We can tailor a program to our client’s needs as required including all packing/crating and labeling.
Multiple Pneumatic Components, Custom circuit boards, Gun drilling service, Raw Materials, Plating and Finishes, Plastics Molding, Castings
Our project management approach is a data driven process that insures visibility and accountability at all levels. Our program managers give each program leadership with access to all of Peko’s resources through senior management on a weekly basis. Each program is periodically reviewed and measured to drive success through planning/design. We employ several tools including; Microsoft Project scheduling, Syteline MRP, Assembly Work Instructions, etc.
Peko has set up support programs to provide 24/7 coverage when required. Peko is currently providing daily/global warranty/spares response. We will customize your program needs to develop a detail plan. Please provide details for your needs so that a plan can be constructed.
Yes, we support quick turn prototyping on a regular basis through the use of our CAD/CAM capability. Our model shop operates on a two-shift basis for all quick-turn requirements.
Yes. PEKO’s long standing expertise is based on Contract Manufacturing for a broad range of clients and industries. By its nature this provides for a requirement for rapid adjustment to unforeseen demand, straw plans for expansion and reduction on short notice, and monitoring of available space and personnel that may need to be brought to bear in rapid fashion.
Describe your reporting capabilities, including both standard and custom reports and their standard media that would be available to customers.
PEKO has created several custom reports to provide our clients with production status, shipment status, program and project development timelines, and design reviews.
PEKO considers our quality systems to be one the most important competencies within our capabilities. We continue a relentless pursuit to review an improve practices to insure world-class standards are achieved across all programs. We are surveyed and audited over 20 times per year by our various customers and have been found to exceed our customer’s standards. In many cases our customers adopt and request training in our methods. We welcome the opportunity to review this aspect of business with you at any time.
PEKO is ISO 9001:2000 certified since 1996, ISO 13485:2003 for medical devices, and AS-9100: 2004 for aerospace.
Yes. PEKO’s Quality Manual is versatile in that it’s content and ideology conforms to multiple international quality standards (i.e. ISO 9001:2000, ISO 13485:2003, AS9100:2004) and details PEKO’s QMS processes.
Quality performance metrics are determined by senior management and are identified within each quality manual process map. Dependent on the process and pre-determined intervals (i.e. quarterly, monthly), process owners collect this data and forward completed reports to the management representative for review by senior management team members during monthly management reviews.